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Product

MsgBox

Unified AI-Powered Communication Hub
Seamlessly Connect, Automate & Convert Across Platforms

Inbox
Contacts
Tickets
Channels
Autoflows
Accounts
Settings
Enable Channels CHANNEL LIST
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Subscription Account
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Service Account
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Xiaohongshu
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MsgBox All Channels, One Inbox
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MsgBox

Every Message is a Sales Opportunity

AI Helps You Seize It

All Channels, One Inbox. Sync WeChat, Wecom, WhatsApp, Douyin, Baidu, RedNote — every platform you need for Chinese marketing.
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With MsgBox, deploy

pre-built AI Agents to:

Respond to customer queries automatically
Instantly answer customer questions with accurate, AI-powered responses.
Capture lead details instantly
AI identifies key information in conversations and creates contact profiles.
Qualify leads with smart routing
Record customer sources, with the option to create tickets from key chat messages and sync them to HubSpot.
Sync conversations directly into your CRM
MsgBox can integrate seamlessly with HubSpot in both directions and also supports custom integrations with some other CRMs.
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How MsgBox AI Works

MsgBox greets every inquiry, routes it to the right assistant, and guides the conversation to a fast, satisfying resolution.
Step 1
Greet & Route

MsgBox automatically recognizes the user’s goal and assigns the right flow—Sales, Support, or Tutorial.

Step 2
Understand the Message

All pulls out key details (contact, product, issue, intent), checks your knowledge base and inventory, and gauges urgency.

Step 3
Act - with Control

Sends suggested or auto-approved replies, captures lead details, qualifies & routes to the right owner, and syncs the full transcript to your CRM.

Trusted by Global Teams

+80%
Faster Response Speed
+75%
Higher Conversion Rate
x 3
Potential Customers Obtained
+95%
Customer Feedback Satisfaction
FAQs

Frequently Asked Questions

Why MsgBox?

MsgBox combines:


  • Multi-platform integration (WeChat, WhatsApp, TikTok, and more).
  • Real-time AI translation (e.g., Chinese ↔ English).
  • Smart automation (AI chatbots, lead scoring, and auto-replies).
  • Deep analytics to optimize sales & marketing strategies.
  • Data can be synchronized to HubSpot.

Unlike basic chat tools, MsgBox helps businesses increase replies speed by 80%, triple leads, and boost conversions by 75%.

Why Netfarmer?

We’re a team of action-takers—passionate, persistent, and people-focused. Our culture drives excellence, customer success, and long-term growth.


As a HubSpot Platinum Partner, we empower businesses to go global with smart digital solutions, from marketing automation to CRM, all backed by hands-on expertise.


Action. Innovation. Results. That’s how we help you grow.

Learn more about us

Can I manage multiple accounts in one place?

Yes. MsgBox consolidates all your business accounts (even personal and team WeChat/WhatsApp) into one dashboard, so you never miss a message.

Can MsgBox automate responses?

Absolutely!


Our AI chatbot can:

  • Answer FAQs (e.g., pricing, product info).
  • Qualify leads (e.g., "Are you looking for a demo?").
  • Book meetings or collect contact info.

    You set the rules, and MsgBox handles the rest, 24/7.
How does MsgBox help improve sales performance?

MsgBox provides real-time insights, such as:

  • Customer intent analysis (identifies high-potential leads).
  • Response time tracking (optimize speed to boost conversions).
  • Campaign ROI reports (see which messages drive sales).

Result: Businesses using MsgBox see 3x more leads and 80% faster replies!
How does the AI auto-translation work?

If a customer messages in Chinese, you’ll see it instantly translated to English (or your preferred language). Your replies in English are automatically translated back to the customer’s language—no manual copy-pasting!